Frequently asked questions

Browse the catalog, add what you like to the cart and finish at checkout. Physical products need a shipping address; digital goods, services and memberships do not. You pay with the methods enabled for your country and get a confirmation email.

Four: physical (shipped to your door), digital (courses, ebooks and licenses with immediate access after payment), services (delivery coordinated with the seller) and memberships (access to communities on MCcopado Teams).

In My account → Purchases you can see the status of every order. Physical products include shipment tracking once the seller dispatches them; digital goods and memberships activate as soon as payment is confirmed.

Yes, depending on the case: defective physical products can be reported within 7 days (refund or replacement); digital products not downloaded, refund within 24 hours; services follow the seller's policy. Orders pending phone payment confirmation cancel automatically after 24 hours if payment is not confirmed, at no charge. Full details in the Terms and conditions.

Tap the heart on any product to save it. Your list lives in Favorites — on mobile it is one tap away in the bottom bar.

Methods are enabled per country: in Ecuador you pay with PayPhone (credit/debit card or PayPhone balance) and in Argentina with Mercado Pago. You can also use your MCcopado wallet balance.

Your local currency: US dollars in Ecuador, pesos in Argentina, and so on for the country you have selected. The price you see before confirming is exactly what you are charged.

Yes. MCcopado does not store card numbers: the payment provider tokenizes and stores them under its own security standards (PCI DSS). We only keep the transaction history.

Each seller is responsible for the tax obligations arising from their sales; MCcopado issues a receipt only for its intermediation service commission. More detail in the Terms and conditions.

Create your brand profile from My account: name, logo and your brand story. Then publish your products — physical, digital, services or memberships — and they go live in the catalog.

An 8% commission on the net sale for the intermediation service, plus the affiliate percentage you choose to offer so others promote your products. The rest is yours.

Your earnings are credited to your MCcopado wallet and you withdraw them to your local bank account from the panel. Withdrawals may have a short holding period before processing.

Any user can generate an affiliate link for eligible products. If someone buys through your link (30-day cookie attribution), you earn the commission set by the seller, credited to your USD wallet.

Invite friends with your referral link: when they sign up and buy, you earn a bonus in your wallet. Current conditions are on the referrals page.

Yes. You can sign up with email and password or log in with your Google account in one click. Your account gives you purchase history, favorites, a wallet and affiliate links.

Write to [email protected] or use the contact page. We reply in Spanish and English.